Ardovo + Gorgias integration
Connect Ardovo to Gorgias so your support and messaging work and your revenue data stay in one place. Ecommerce support and buying history on one record.
- Minutes Time to connect
- Two-way Sync direction
- No code Setup effort
Short answer
The Ardovo + Gorgias integration connects ecommerce support to the CRM. Tickets, order context, and customer data sync onto the matching contact and account, so wholesale reps and CS see support and buying history together. Retail and DTC teams keep one customer view across support, orders, and revenue.
What flows between Ardovo and Gorgias
Tickets on the account
Gorgias tickets and order context sync to the Ardovo contact.
Support and buying view
See support history next to purchase history.
Escalation flags
Urgent tickets flag for wholesale and CS teams.
Setting up the Ardovo + Gorgias integration
Connect in one click
Open Ardovo Settings, go to Integrations, find Gorgias, and click Connect. Authorize the connection with OAuth or an API key.
Choose what syncs
Pick which records and events sync between Ardovo and Gorgias, and set the direction to one-way or two-way.
Map your fields
Match Gorgias fields to Ardovo fields once. Rook suggests the mapping so most teams accept the defaults and move on.
Turn it on
Rook backfills recent history, then keeps both sides current. You can pause, edit, or audit the sync anytime.
How the Ardovo + Gorgias integration works
Ardovo connects to Gorgias through its API. Customers match to Ardovo contacts, and tickets with order context sync onto the account so support and revenue stay aligned.
- Gorgias to Ardovo: tickets, order context, customer data
- Ardovo to Gorgias: account context for agents
- Both ways: contact sync
Frequently asked questions
Who uses a Gorgias and Ardovo connection?
Ecommerce and DTC brands with a wholesale or B2B motion, where reps need to see both support tickets and order history on the account.
Does order context reach Ardovo?
Yes. Gorgias ties tickets to orders, and that context syncs onto the Ardovo contact so the team sees the full buying and support picture.
How do I connect Gorgias to Ardovo, and is it secure?
Open Ardovo Settings, go to Integrations, find Gorgias, and click Connect. Authorize with OAuth or an API key, choose what syncs and in which direction, and Rook backfills history and keeps both sides current. Setup takes minutes, needs no code, and every change is written to the Ardovo audit log.