What is an audit log?
An audit log is the CRM's memory of actions: a trail of changes attributed to users and timestamped.
It answers "who changed this and when," which is indispensable for accountability, compliance, and figuring out what went wrong.
Short answer
An audit log is a record of who did what and when in the CRM - which user changed a field, deleted a record, exported data, or altered configuration. It provides accountability, supports compliance, and helps diagnose problems by showing the history of changes. An audit log is essential for security, troubleshooting, and meeting regulatory requirements.
Key takeaways
- Records who did what and when in the system.
- Tracks changes, deletions, exports, and configuration edits.
- Supports accountability, compliance, and troubleshooting.
- Essential for security and regulatory requirements.
Why it matters
Without an audit log, changes are anonymous and irreversible mysteries - you cannot tell who deleted a record or altered a field, or diagnose how data got corrupted. The log provides accountability and the forensic trail needed for security, compliance, and troubleshooting.
How Ardovo handles it
Ardovo maintains an audit log of changes, deletions, exports, and configuration edits, attributed and timestamped. Rook can surface unusual activity from the log, so the trail supports both compliance and quick diagnosis when something goes wrong.
Frequently asked questions
What does an audit log record?
Who did what and when: which user changed a field, deleted or merged a record, exported data, or altered configuration, each timestamped and attributed. It builds a history of actions in the system that provides accountability and a forensic trail for security and compliance.
Why is an audit log important?
Because without it, changes are anonymous and untraceable - you cannot tell who deleted a record or how data got corrupted. The audit log provides accountability, supports compliance and regulatory requirements, and gives you the history needed to diagnose problems and investigate misuse.
How is an audit log used for troubleshooting?
By showing the history of changes to a record or the system, so you can trace how it reached its current state - who changed what and when. When data looks wrong or something breaks, the audit log reveals the sequence of actions that caused it, turning a mystery into a traceable chain.