Ticketing software
Untracked requests get forgotten. Ardovo turns every issue into a tracked ticket with account context.
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Short answer
Ticketing software captures issues and requests as trackable tickets from open to resolved. Ardovo ticketing sits on the customer record with statuses, priorities, and SLAs, so every request is tracked with full account context, and Rook can categorize, route, and draft replies, keeping resolution fast and nothing slipping through the cracks.
How Ardovo delivers ticketing software
Trackable tickets
Every request gets a status, priority, and owner from open to resolved.
Account context built in
Tickets carry the customer, deals, and history so responses are informed.
SLA and escalation
Track SLAs and escalate before a deadline is missed.
Rook categorizes and drafts
Rook tags, routes, and drafts responses to speed resolution.
What to look for in ticketing software
Look for status tracking, SLAs, and account context on every ticket.
- Status, priority, and ownership
- SLA tracking and escalation
- Account context on tickets
- AI categorization and drafts
How Ardovo does ticketing
Ardovo tracks every request as a ticket on the customer record with SLAs, and Rook categorizes, routes, and drafts, so resolution stays fast and accountable.
Frequently asked questions
Does every ticket have an owner and status?
Yes. Tickets carry status, priority, and an owner from open to resolved.
Do tickets show customer context?
Yes. Each ticket carries the customer, deals, and history.
Can Rook route tickets?
Yes. Rook categorizes, routes, and drafts replies automatically.